Privacy Policy

1.Information we collect

When you submit an enquiry, we may collect:

• Your name
• Your phone number(s)
• Your email address
• Your city / location
• Your property interest, budget, or preferences
• Any message or details you choose to provide

2.How we collect it

We collect this information directly from you when you:

• Fill in a lead form on Facebook or Instagram (Meta Lead Ads),
• Submit a form or enquiry on our website,
• Contact us by phone, WhatsApp, or email.

3.How we use your information

We use your information only to:

• Contact you about the real estate properties and services you enquired about,
• Respond to your questions and provide relevant options,
• Manage your enquiry within our internal customer relationship management (CRM) system,
• Send you follow-up information about properties that match your interest.

4.Legal basis

We process your information based on your consent (given when you submit an enquiry) and our legitimate interest in responding to and serving potential clients.

5.Sharing your information

We do not sell your personal information. Your details are accessible only to our authorised sales staff for the purpose of serving your enquiry. We do not share your data with unrelated third parties for marketing.

6.Third-party platforms

Enquiries submitted through Facebook or Instagram are initially processed by Meta Platforms, Inc. according to Meta's own privacy policy, and then securely transferred to our CRM. We are not responsible for Meta's data practices; please review Meta's Privacy Policy for details.

7.Data retention

We keep your information for as long as needed to serve your enquiry and maintain our client records. You may ask us to delete it at any time (see below).

8.Your rights & data deletion

You may request to access, correct, or delete your personal information at any time. To do so, contact us:

• Email: info@bestestatemarketing.com
• Phone / WhatsApp: 0324 0444555

We will action verified deletion requests promptly.

9.Data security

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse.

10.Children's privacy

Our services are intended for adults. We do not knowingly collect information from anyone under 18.

11.Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.